Shipping policy
Shipping Information
We are not responsible for the order being shipped to an incorrect address if it was given by the customer. Customer is responsible to input the correct address and review it to ensure it is accurate. No Refunds will be issued.
Shipping Times
Orders placed through our website will ship within 1 to 3 business days. On rare occasions or during exceptionally busy times, we could experience stock outs, which can cause a delay in orders. We will do our best to contact you if this occurs.
**USPS can/may delay your package due to the impacts of Covid-19**
Order Confirmation
You'll receive a confirmation email after every order placed. A shipping email will also be sent notifying when your order is on its way.
Shipping Couriers
We currently use USPS to ship all orders.
Order Tracking
When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and a link to track your package.
Order Cancellation and Adjustments
We do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at dmsoapcollc@gmail.com